SECAmb is continuing to answer 999 and 111 calls and respond to patients as normal during the global Microsoft outage, which began on Thursday 12 November. The outage has disrupted our access to some Microsoft services, including Outlook and Teams and has affected some of our other internal systems. Our call triage system and our computer-aided dispatch system, which we use to deploy ambulances, a
Patients and staff across South East Coast, South Central, and the Isle of Wight ambulance services are set to benefit from a major investment in modernising digital systems. South East Coast and South Central ambulance services, now working together in a group model, have signed contracts with Cleric Computer Services Ltd to provide new Computer Aided Dispatch (CAD) and Electronic Patient Care Re
A pub landlord who helped save a window cleaner’s life was honoured at SECAmb’s Kent awards, alongside colleagues and volunteers marking 1,030 years of service. René Renault, landlord of the Red Lion in Bridge, near Canterbury, received a Chief Executive’s Commendation after performing CPR on Joe Carver for eight minutes in the pouring rain. Joe suffered a cardiac arrest while working at the pub
A four-year-old girl from Kent who helped the emergency call handler while her mum was seriously unwell and sought help from neighbours has been awarded a bravery certificate. In March 2026, mum of three Holly was at home with her partner, four-year-old Delilah and their two-year-old twins when she developed chest pain, struggled to breathe and could no longer feel her hands or feet. Holly’s part
A Kent man who survived a cardiac arrest has met the team who saved his life, as SECAmb celebrates England’s leading cardiac arrest survival rate and works towards an ambitious five per cent improvement. The latest figures for May 2026, published by NHS England, show SECAmb achieved its highest-ever monthly 30-day cardiac arrest survival rate of 17.2 per cent. This surpasses its previous record o
A paramedic whose kindness and humour helps colleagues through their toughest shifts has won an award in memory of Alice Clark at SECAmb’s first of three Surrey awards ceremonies. Matty Baker, a newly qualified paramedic based in Brighton, received the Alice Clark Award at Denbies Wine Estate in Dorking on Thursday 15 October, where more than 150 colleagues and their families gathered to celebr
A Kent man who survived a cardiac arrest and 14 defibrillator shocks has married Tracy, his partner of more than 20 years, who helped save his life. When Bill suddenly lost consciousness at home on 19 May 2026, the snoring-like sounds he made led Tracy, now his wife, to believe he might be having a seizure. But the Emergency Medical Advisor, Isabelle answering her 999 call recognised a sign of ca
Our latest workforce equality reports show improvements in recruitment, career progression and workplace support, alongside continuing inequalities in some colleagues’ experiences. The 2026 Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES) reports assess equality across our Trust and help identify where action is needed. This year’s findings show improved re
A Kent mum who survived three postpartum haemorrhages has been reunited with the ambulance team who helped save her life. Jade, from Folkestone, visited Ashford Make Ready Centre to meet some of the team who cared for her when she suffered a life-threatening second haemorrhage at home on 9 March 2025, aged 30 following the birth of her fourth child. Jade had given birth prematurely to her little
South East Coast Ambulance Service colleagues spent the weekend engaging with local communities and sharing potentially life-saving skills at two popular emergency services events in West Sussex. Team members from Tangmere attended Selsey RNLI 999 Day on Saturday, 1 August before heading to Chichester 999 Day on Sunday, where they met hundreds of residents and visitors, offering CPR and basic lif