Archives (2024)

12 April 2024

Empowering patient voices: New methods of instant patient feedback

  Patients are now able to instantly submit feedback on their experience using our 999 service via brand new patient experience stickers which are now available in ambulances across our Trust

11 April 2024

Father of three recovering from cardiac arrest after son’s miracle chest compressions

An Ashford father of three who suffered a cardiac arrest at his home in May 2022 has been reunited, alongside his family, with some of the ambulance team who helped save his life. Gerard Quinn, 59, from Ashford, Kent

4 April 2024

Emergency responders helping hundreds of patients

Two teams of volunteer Emergency Responders, (ERs), participating in a trial to understand how they can improve patient care, have responded to hundreds of seriously ill patients over the past year. The first team of responders began operating out South East Coast Ambulance Service’s (SECAmb’s) Ashford operating unit, in Kent, in February 2023, focussing primarily on the Romney Marsh are

26 March 2024

Annual cardiac arrest report – bystander CPR key to improving survival rates

The use of a defibrillator on cardiac arrest patients, prior to the arrival of ambulance crews, is vital in improving cardiac arrest survival rates, a report published today by South East Coast Ambulance Service, (SECAmb), shows. The report, which looks at out-of-hospital cardiac arrests attended by SECAmb between April

25 March 2024

Help us manage demand this Easter

South East Coast Ambulance Service (SECAmb) is urging people use its services wisely and be aware of the demand both its 999 and NHS 111 services will face across the four-day Easter Bank Holiday weekend. SECAmb expects to handle up to 10,000 calls to its 999 service and in excess of 20,000 calls to NHS 111, a service it provides across much of its region (Sussex, Kent and Medway).

12 March 2024

Changes to our senior leadership team

As we continue to build and strengthen the leadership  of the organisation, we are making a number of changes to our senior leadership team. Executive Director of HR and Organisational Development, Ali Mohammed, will shortly be taking up a secondment elsewhere and we wish him well with this opportunity. We are pleased to share that Sarah Wainwright, currently Deputy Director of Pe

12 March 2024

The Star Zone – our new digital Recognition Platform

On 31 January, we launched The Star Zone, our new digital Reward & Recognition Platform that allows our people to recognise and thank their colleagues through the use of e-cards. We’ve created a big library of animated e-car

8 March 2024

Trust celebrates International Women’s Day

We were pleased to celebrate the role of women across SECAmb by hosting an event to mark International Women’s Day (8 March). The event, held on 5 March, and hosted by our Gender Equality Network, (GEN), provided an opportunity for colleagues to celebrate the achievements on female staff across SECAmb. Women now make up more than 58 per cent of our workforce. A significant increas

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