The NHS is a complicated organisation, and can be confusing to people seeking help, information, advice and support.  This is where the Patient Advice and Liaison Service – or ‘PALS’ – can help. PALS is a free and confidential service, run by SECAmb’s Patient Experience Team, who offer a listening ear to anyone who needs help, information or support, or who may have a question or concern about the care provided by SECAmb, be that our 999 or NHS 111 service.

Please email us at or write to us at Nexus House, 4 Gatwick Road, Crawley RH10 9BG or you can call us between 9.30am and 4pm, Monday to Friday, (not including Bank Holidays) on 0300 1239 242.

Text/SMS only: 07824 625370