SECAmb is continuing to answer 999 and 111 calls and respond to patients as normal during the global Microsoft outage, which began on Thursday 12 November.
The outage has disrupted our access to some Microsoft services, including Outlook and Teams and has affected some of our other internal systems. Our call triage system and our computer-aided dispatch system, which we use to deploy ambulances, are unaffected and remain fully operational.
We have robust, well-rehearsed contingency plans in place to manage the disruption and are keeping the situation under review.
Please continue to call 999 in a life-threatening emergency and use NHS 111 if you need urgent medical advice.