They help us to make the right decisions and guide ho​​​​w we treat our colleagues, our patients and their family and friends.

In order to be a successful Trust and make sure we are giving our patients the best care possible, we all need to work together as a team and respect each others roles.

The values help us do this better.

Our values and behaviours will guide how we recruit, induct, train, develop and manage our staff and how we provide services and care.​​​​​​​​​​​

Taking Pride

Being advocates of our organisation and recognising the important contribution we make to its success.

We will

  • Fulfill our roles and responsibilities to the best of our ability.
  • Encourage our colleagues to do the best job possible.
  • Act positively even when faced with challenges.
  • Openly share ideas and best practice with colleagues.
  • Pro-actively seek and share information.
  • Take personal responsibility for our actions.
  • Take the initiative to act and not leave it to others.
  • Share ideas for improvement.
  • Be open to improvement and change.
  • Have the confidence to challenge and speak up.
  • Have the motivation to make a difference.
  • Support others to make changes.
  • Be honest when things go wrong.
  • Celebrate colleagues’ successes.

Striving for Continuous Improvement

Seeking and acting upon opportunities to do things better

We will

  • Encourage each other to express opinions and ideas about how we can improve patient safety and the quality of our service.
  • Speak up if we can see a safer, more efficient or cost-effective way of doing things, and share our knowledge and new ideas.
  • Look for the positives, not the negatives, when others express ideas and views, and be open to new ways of working.
  • Actively participate in personal and professional learning and development and use mistakes as learning opportunities.
  • Seek and act on feedback to improve personal performance.
  • Consult others in decision making.
  • Work collaboratively across teams and departments.
  • Understand that others may have a different perspective and enter into any challenge constructively.
  • Use resources appropriately, efficiently and effectively.
  • Have the ability to work across boundaries.
  • Focus on positive outcomes for colleagues and service users.

Acting with Integrity

Being honest and motivated by the best interests of those we serve

We will

  • Maintain high personal and professional standards.
  • Do what we say we are going to do and keep our promises.
  • Speak up when we think something is wrong.
  • Admit and learn from our mistakes and be honest when things go wrong.
  • Gather information to gain understanding rather than making judgements or laying blame.
  • Challenge constructively and be open to challenge from others.
  • Behave in a transparent, honest and open way.
  • Acknowledge the efforts and successes of others.
  • Behave in a supportive manner.
  • Care about and believe in what we do.

Demonstrating Compassion and Respect

Supporting our colleagues, and those we serve, with kindness and understanding

We will

  • Treat everyone fairly and appreciate that everybody counts.
  • Maintain a safe environment for our colleagues and patients.
  • Be polite, courteous and respectful towards colleagues, patients and others with whom we have contact.
  • Help others when they are in need of our support.
  • Pay attention to other’s different needs and respect individual differences.
  • Use appropriate language.
  • Show empathy and treat others as they wish to be treated.
  • Acknowledge good behaviour.
  • Show kindness to ourselves and others.
  • Listen to colleagues, patients and their families, and act in accordance with individual needs and wishes.
  • Seek and build relationships with colleagues and patients.
  • Encourage everybody to have a voice.
  • Approach everything in a fair, inclusive and compassionate way.

Assuming Responsibility

Having ownership of our actions and a willingness to confront difficult situations

We will

  • Consider the impact of our decisions on others before acting.
  • Learn from our mistakes by taking appropriate action.
  • Take care of our health, wellbeing and safety at work.
  • Take responsibility for resolving problems.
  • Challenge inappropriate behaviour or poor working practices.
  • Take personal responsibility for our actions.
  • Recognise our own limitations.
  • Continue to learn and make constant improvements in our everyday practice.
  • Take the initiative to act.
  • Encourage feedback.
  • Ask questions to fully understand.
  • Have the confidence to constructively challenge and/or speak up.
  • Share knowledge and new ideas.
  • Resist the tendency to blame others.