SECAmb Values

Taking Pride

Being advocates of our organisation and recognising the important contribution we make to its success.

We will

• Fulfil our roles and responsibilities to the best of our ability
• Encourage our colleagues to do the best job possible
• Act positively even when faced with challenges
• Openly share ideas and best practice with colleagues

• Proactively seek and share information

​We will not

• Obstruct colleagues from being able to effectively do their job
• Complain without recommending a solution
• Engage in negative gossip​

Striving for Continuous Improvement

Seeking and acting upon opportunities to do things better

We will

• Encourage each other to express opinions and ideas about how we can improve patient safety and the overall quality of our services
• Speak up if we can see a safer, more efficient or cost-effective way of doing things
• Look for the positives, not the negatives, when others express ideas and views
• Actively participate in personal and professional learning and development

• Act on feedback to improve our personal performance

We will not

• Discourage someone from trying a better way of doing things
• Reject opportunities to improve the way we work
• Deliberately avoid or ignore problems, or difficult situations, which we can help resolve​

Acting with Integrity

Being honest and motivated by the best interests of those we serve

We will

• Maintain high personal and professional standards
• Do what we say we are going to do
• Speak up when we think something is wrong

• Admit to our honest mistakes
• Gather information to help understanding, before making judgements

We will not

• Put self before others
• Abuse our authority or influence over others by showing favouritism, or discrimination in any way 

• Allow our personal moods to affect others​

Demonstrating Compassion and Respect

Supporting our colleagues, and those we serve, with kindness and understanding

We will

• Treat everyone fairly
• Maintain a safe environment for our colleagues and patients
• Be polite and courteous towards colleagues, patients and others with whom we have contact
• Help others when they are in need of our support
• Demonstrate a positive attitude towards diversity by paying attention to others’ different needs

We will not

• Take advantage of others’ kindness, helpfulness or support
• Deliberately exclude others
• Be critical or judgemental of others and their situations​​

Assuming Responsibility

Having ownership of our actions and a willingness to confront difficult situations

We will

• Consider the impact of our decisions on others before acting
• Learn from our mistakes by taking appropriate action
• Take care of our health, wellbeing and safety at work
• Take responsibility for resolving problems

• Challenge inappropriate behaviour, or poor working practices

We will not

• Allow processes to undermine or detract from meeting patient needs

• Complain about situations without suggesting solutions
• Expect others to work ‘above and beyond’ when we are not prepared to do so ourselves​​​