SECAmb Values

Taking Pride

Being advocates of our organisation and recognising the important contribution we make to its success.

We will

• Fulfill our roles and responsibilities to the best of our ability.
• Encourage our colleagues to do the best job possible.
• Act positively even when faced with challenges.
• Openly share ideas and best practice with colleagues.
• Pro-actively seek and share information.
• Take personal responsibility for our actions.
• Take the initiative to act and not leave it to others.
• Share ideas for improvement.
• Be open to improvement and change.
• Have the confidence to challenge and speak up.
• Have the motivation to make a difference.
• Support others to make changes.
• Be honest when things go wrong.
• Celebrate colleagues’ successes.

​We will not

• Engage in negative gossip.
• Be averse to change.
• Show complacency in service delivery.
• Accept poor practice.
• Display a poor or negative attitude.
• Fail to report and/or raise concerns.
• Show disregard for others?opinions.
• Ignore or cover up mistakes.
• Allow our mood to affect how we treat patients and colleagues.
• Obstruct colleagues from effectively doing their jobs.

Striving for Continuous Improvement

Seeking and acting upon opportunities to do things better

We will

• Encourage each other to express opinions and ideas about how we can improve patient safety and the quality of our service.
• Speak up if we can see a safer, more efficient or cost-effective way of doing things, and share our knowledge and new ideas.
• Look for the positives, not the negatives, when others express ideas and views, and be open to new ways of working.
• Actively participate in personal and professional learning and development and use mistakes as learning opportunities.
• Seek and act on feedback to improve personal performance.
• Consult others in decision making.
• Work collaboratively across teams and departments.
• Understand that others may have a different perspective and enter into any challenge constructively.
• Use resources appropriately, efficiently and effectively.
• Have the ability to work across boundaries.
• Focus on positive outcomes for colleagues and service users.

We will not

• Discourage anyone from trying a better way of doing things.
• Reject opportunities to improve the way we work.
• Deliberately avoid or ignore problems or difficult situations.
• Practice silo working.
• Dismiss the opinions of others.
• Communicate ineffectively.
• Demonstrate an unwillingness to change.
• Adopt a one size fits all approach.
• Take shortcuts.
• Focus on quantity rather than quality.
• Do the bare minimum.

Acting with Integrity

Being honest and motivated by the best interests of those we serve

We will

• Maintain high personal and professional standards.
• Do what we say we are going to do and keep our promises.
• Speak up when we think something is wrong.
• Admit and learn from our mistakes and be honest when things go wrong.
• Gather information to gain understanding rather than making judgements or laying blame.
• Challenge constructively and be open to challenge from others.
• Behave in a transparent, honest and open way.
• Acknowledge the efforts and successes of others.
• Behave in a supportive manner.
• Care about and believe in what we do.

We will not

• Abuse our authority or influence over others by showing favouritism, or discrimination in any way.
• Blame others
• Put individual agendas before patients, colleagues and teams.
• Choose to ignore and/or cover up mistakes.
• Disregard the viewpoints of others
• Behave in a disrespectful way.
• Choose to ignore the needs and requests of others.
• Make promises we can’t keep.

Demonstrating Compassion and Respect

Supporting our colleagues, and those we serve, with kindness and understanding

We will

• Treat everyone fairly and appreciate that everybody counts.
• Maintain a safe environment for our colleagues and patients.
• Be polite, courteous and respectful towards colleagues, patients and others with whom we have contact.
• Help others when they are in need of our support.
• Pay attention to other’s different needs and respect individual differences.
• Use appropriate language.
• Show empathy and treat others as they wish to be treated.
• Acknowledge good behaviour.
• Show kindness to ourselves and others.
• Listen to colleagues, patients and their families, and act in accordance with individual needs and wishes.
• Seek and build relationships with colleagues and patients.
• Encourage everybody to have a voice.
• Approach everything in a fair, inclusive and compassionate way.

We will not

• Take advantage of other’s kindness, helpfulness or support.
• Deliberately ignore, exclude or treat people unfairly.
• Be critical or judgemental of others or their situations.
• Use inappropriate or offensive language.
• Display disrespectful behaviour.
• Bully, harass or display uncivil behaviour towards others.
• Be rude, disrespectful and/or discriminatory.
• Treat patients and/or colleagues as inferior or incapable.
• Allow our mood to affect how we treat patients and/or colleagues.
• Demonstrate an insensitive, unapproachable or uncaring attitude.
• Disregard or belittle patients and/or colleague’s feelings and opinions.
• Demonstrate patronising behaviour.
• Talk about people as if they are not there.

Assuming Responsibility

Having ownership of our actions and a willingness to confront difficult situations

We will

• Consider the impact of our decisions on others before acting.
• Learn from our mistakes by taking appropriate action.
• Take care of our health, wellbeing and safety at work.
• Take responsibility for resolving problems.
• Challenge inappropriate behaviour or poor working practices.
• Take personal responsibility for our actions.
• Recognise our own limitations.
• Continue to learn and make constant improvements in our everyday practice.
• Take the initiative to act.
• Encourage feedback.
• Ask questions to fully understand.
• Have the confidence to constructively challenge and/or speak up.
• Share knowledge and new ideas.
• Resist the tendency to blame others.

We will not

• Allow processes to undermine or detract from meeting patient needs.
• Complain about situations without suggesting solutions.
• Display negative attitudes.
• Turn a blind eye.
• Fail to report or raise concerns.
• Avoid accountability.
• Put our agenda before those of patients or colleagues/our team.
• Dismiss opposing opinions.
• Fail to ask for help or advice when we need it.​