A thought‑provoking paper on violence and aggression against staff from the Trust’s Shadow Board was presented to the Trust Board recently. Shadow Board members Philip Taylor, a Banstead Paramedic, and Hannah Sewell, a Dartford Paramedic, delivered the paper on behalf of the Shadow Board, drawing on their first-hand experiences of being verbally and physically abused. The deep dive into violence
SECAmb is providing key PPE training to acute hospitals across the South East, to cover High Consequence Infectious Disease (HCID) scenarios. Utilising its specialist trainers experienced in these situations, a SECAmb team has created a bespoke course to train NHS staff on how to safely use the PPE ensemble recommended for assessing HCID patients. NHS England has instructed there should be a unifi
The West Kent Unscheduled Care Navigation Hub (UCNH) Team based in Paddock Wood are celebrating after their work has been formally recognised with a nomination for a Kent & Medway Healthwatch Recognition Award. While the hub does not see patients face-to-face, its team of Paddock Wood–based Advanced Paramedic Practitioners (APPs) and PaCCS clinicians work closely with teams from Maidstone and
After her heart stopped beating, a grandmother is alive today because her husband immediately began CPR; a decision that kept her alive long enough for ambulance colleagues to arrive. Thanks to this colossal team effort, Anne, aged 67 is now looking forward to seeing her daughter walk down the aisle this August and watch her eight grandchildren grow up. Anne was at home with her husband of 15 yea
South East Coast Ambulance Service (SECAmb) is highlighting the disparities in cardiac arrest response for men and women and encouraging everyone to learn to save a life this National Heart Month. Women are around 27 per cent less likely to receive bystander CPR than men and are more likely to die because their bra is not removed when a defibrillator is used*. As part of National Heart Month in
High levels of satisfaction have again been recorded in our latest quarterly patient experience questionnaire. The questionnaire, which covers the final three months of 2025, collected 311 responses with 90 per cent of respondents reporting that they were very satisfied or satisfied with the time taken to answer their call. A similar percentage (88 per cent) were very satisfied or satisfied with t
New parents Kira and Dan, from Horsham, have been reunited with the SECAmb clinicians who helped deliver their first baby during an emergency home birth and treated a serious postpartum complication that followed. Now five-month-old, Rosie, was delivered safely at the couple’s home in Horsham in the evening of Monday, 22 September 2025 after a 999 call was made when Kira’s contractions suddenly be
The first of the new consignment of MAN Box Body Dual Crewed Ambulances (DCAs) are due to start arriving at Make Ready Centres across the Trust. In total, 92 new vehicles will be joining the fleet between now and the end of March. They will replace the oldest Mercedes Sprinter DCAs, along with 34 Fiats which end their lease in the summer. At the commissioning centre, the vehicles are fully kitted
A Kent teenager who was recently treated by clinicians reunited with them as part of his Duke of Edinburgh Award. 14‑year‑old Max from Westerham in Kent visited Paddock Wood Make Ready Centre in January to reunite with Associate Ambulance Practitioner, Emma, and Student Paramedic, Leander, the crew who came out to his home on 2 December 2025. Max had been unwell for two days prior before the ambu
An innovative project at SECAmb is in the running for a prestigious HSJ Digital Award. Introducing an automated text messaging system to deliver welfare calls which used to be sent manually has freed up clinical time, helping teams to reach more patients in a timely manner. Although a record-breaking 468 entries were received for this year’s Digital Awards, the SECAmb project stood out as a succes