A clinical co-ordination hub organised and implemented by South East Coast Ambulance Service NHS Foundation Trust, (SECAmb), in partnership with East Kent Hospitals staff at the Queen Elizabeth The Queen Mother Hospital in Margate is delivering positive early results. The hub, based at SECAmb’s Thanet Make Ready Centre, in Ramsgate, follows trials established at the Trust’s Paddock Wood and Ashfor
Patients are now able to instantly submit feedback on their experience using our 999 service via brand new patient experience stickers which are now available in ambulances across our Trust. Building on the success of our patient feedback cards which were launched earlier this year, these new stickers are conveniently placed in ambulances, serving as a visual reminder that our patients’ voices m
Right Care, Right Person, (RCRP), is a national partnership approach led by police services alongside ambulance services, hospitals, mental health services and social services. It aims to ensure vulnerable people with health and social care needs are responded to by the most appropriate specialist service. The model recognises that many people in mental health crisis will often see a police offic
On Saturday, 18 November 2023 we are delighted to be hosting our first ever SECAmb Volunteers Conference. We are looking forward to welcoming more than 200 of our volunteers to a day of networking and celebration and will be joined by an exciting line-up of speakers, exploring topics such as the benefits volunteers bring to patients and staff and how we can continue to expand the role of volunte
For the sixth year running, we are once again showing our support for the Royal British Legion’s Poppy Appeal with special ‘poppy ambulances’ out and about in each of our operational areas, featuring a large remembrance design on the side. SECAmb Chief Executive, Simon Weldon, said: “Many of our staff have strong links with the armed forces and I am pleased that, once again, we are able to show ou
The Trust’s next community forum will be an opportunity for the public and patients to learn more and share their views on the development of our clinical led strategy. The virtual Community Forum, which is open to anyone who has an interest in attending, will take place between 19:00 and 20:30 on Wednesday, 29 November. During this session, we are keen to engage people on the development our stra
We are offering a range of interesting and exciting career opportunities for people looking to make a difference in their career. From 999 control centre and being that first point of contact for someone needing help to attending emergency calls and delivering face-to-face and potentially life-saving treatment, we have some fantastic jobs and career pathway opportunities waiting for you. You ca
Our 999 and 111 services are likely to be under increased pressure this week due to strike action by doctors which will affect some NHS services. You can really help us by: Using 111 online – 111.nhs.uk – for medical help and advice Keeping 999 for life-threatening emergencies only Being kind & patient with our people
More than 500 of our people are currently trialling the use of new ‘Hello my name is’ badges and we would love to hear what you think. The trial follows the introduction of the new national ambulance uniform and a move away from embroidered names on uniforms. The badges are the same as those used by many other NHS organisations and are coloured yellow as these are more accessible for t
We want to give the public a greater voice in shaping our ambulance trust’s future and so are calling on members of the public to help us achieve our aim by joining our Community Forum. The forum will provide people within our region the opportunity to share their experiences and views about our 999 and 111 services. The Trust’s Patient Engagement Lead, Victoria Baldock said: “It is really importa