Patients will soon be able to instantly provide feedback on the care given to them with the introduction of new feedback cards on every South East Coast Ambulance Service (SECAmb) ambulance. The small business cards, which are expected to be on board ambulances in the coming weeks, feature a QR code allowing patients to scan it with a smart device, if they have one. The QR code will then take them
A long-serving control room manager has retired from South East Coast Ambulance Service NHS Foundation Trust (SECAmb) after a career spanning five decades. Emergency Operations Centre (EOC) Manager, Wendy Gill, has been a part of the ambulance service for 36 years having joined Kent Ambulance Service as a part-time call taker in 1988. Wendy was given a fantastic send off by colleagues past and pre
South East Coast Ambulance Service (SECAmb) paramedics delivering the PARAMEDIC-3 Trial have won the National Institute for Health and Care Research (NIHR) Clinical Research Network Kent, Surrey and Sussex Research Support Award 2023. The awards exist to thank colleagues who do not have a formal role in research activity but have provided essential support to conduct research. This year more than
A short film highlighting the importance of bystander CPR and the use of public access defibrillators has been produced by Tonbridge and Tunbridge Wells Community First Responder, (CFR), team. The volunteer team is one of close to 60 teams which is trained by and works with South East Coast Ambulance Service, with responders attending certain emergencies and providing vital, often life-saving care
We welcome the publication of this report as we continue to focus and improve our culture across a number of important areas. We are committed to ensuring that the work we have already started, including ensuring colleagues feel confident and safe in speaking up and in challenging inappropriate behaviours, is built upon. We recognise that there remains more to do to ensure SECAmb becomes the orga
The Trust’s Head of Patient Safety will be speaking at our next community forum which takes place next week. Members of the public have an opportunity to find out more about the work we’re doing to improve the care and treatment we deliver to our patients at this virtual event which takes place from 10 to 11.30am on Wednesday, 15 February. Our Head of Patient Safety, Tam Moorcroft, will be talkin
A man who spat on a paramedic and racially abused a police officer in Medway has been immediately jailed. Mark Lycett was intoxicated when he entered a Rochester business uninvited and caused a disturbance in the High Street, on Friday 26 January 2024. South East Coast Ambulance Service was called to the scene and, as paramedics sought to assist Lycett, he spat on one of them. Police patrols also
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) is pleased it will begin delivering new conflict resolution training across its region from April. The face-to-face training aims to assist ambulance clinicians to work safely and effectively when dealing with conflict and aggression in the workplace and will be provided to all frontline ambulance clinicians, volunteer community fi
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) would like to thank all its staff and volunteers for their dedication and hard work, not only over the festive and New Year period, but throughout the past year. It would also like to thank the public for its continued support in ensuring 999 is only used in the event of an emergency. People are urged to make use of alternatives to 9
People are urged to celebrate the New Year sensibly to minimise the impact on the ambulance service and wider NHS. South East Coast Ambulance Service NHS Foundation Trust, (SECAmb), is asking for the public’s help in managing demand and in ensuring it is as available as possible for unavoidable emergencies. SECAmb, which is already facing increase pressure on its services this month, is expected t