Community First Responders (CFRs) are saddling up to take SECAmb’s latest innovation off-road to improve patient care. Three e-bikes have been specially kitted-out with life-saving medical supplies, aiming to improve response times and increase accessibility in hard-to-reach locations. It’s an idea that Frank Doel, an ambulance technician and CFR team leader for the Manhood Peninsula area of Susse
This evening – Monday, 13 October 2025 – Channel 4 is broadcasting a Dispatches documentary about the pressures on UK ambulance services. The hour-long documentary – called ‘999 Undercover: NHS in Crisis’ – includes covert filming carried out in our Medway Emergency Operations Centre (EOC) by an undercover journalist between May and July of this year. The journalist joined SECAmb as an Emerg
Photo credit: Everdrone We’re proud to be part of a project which will test how drones could be integrated into the UK’s 999 emergency response system to rapidly deliver defibrillators to patients experiencing out-of-hospital cardiac arrest (OHCA). The project has been launched by the University of Surrey, Air Ambulance Charity Kent Surrey Sussex and SECAmb and has been funded by the National Inst
South East Coast Ambulance Service (SECAMb) were delighted to welcome colleagues and members of the public to our Annual Members Meeting recently – an opportunity to reflect on achievements and discuss priorities for the year ahead. The event, which took place at K2 Crawley on Friday, 12 September, gave attendees the opportunity to engage with colleagues at a variety of stalls on the Trust’s curre
To help keep our roads as safe as possible, South East Coast Ambulance Service’s (SECAmb) digital alert system lets drivers know when an ambulance is responding to an emergency nearby. Working in partnership with Acetech and Haas Alert, the digital alert system sends a notification to compatible devices such as smart phones or vehicle navigation systems alerting drivers to a nearby ambulance
A Wellbeing Forum for colleagues will be introduced by South East Coast Ambulance Service (SECAmb) as it implements its new five-year Wellbeing Strategy. The strategy for 2025-30, which was signed off recently by the Trust board, will have at its heart the ambition to embed wellbeing in every it does. Two further core themes are covered in the strategy – learning from lived experience; and d
We welcome the launch today of the Government’s National Oversight Framework (NOF) tables, which sees all NHS Trusts placed into one of four equal segments/performance categories. The continuing hard work and excellent care delivered by our teams is evidenced by our placement in the second highest segment – segment two – which points to good performance across most domains covered by the ne
Our service is regulated and assessed by the Care Quality Commission (CQC). Please feedback to CQC on care you have received from us via Give Feeback on Care. You can also call CQC on 03000 616161.
South East Coast Ambulance Service (SECAmb) clinicians are among the first ambulance crews in the country to have access to key parts of a patient’s GP record while at their side via the national service, GP Connect. The GP Connect service allows authorised clinicians to view key parts of a patient’s GP record. Ambulance crews working out of SECAmb’s Paddock Wood base in Kent, are able to access t
An ambitious programme of work has been developed by South East Coast Ambulance Service (SECAmb) to ensure more of its seriously-ill and injured patients receive a quick response while it also adapts to the needs of patients not facing time-critical health issues. The work, which has seen SECAmb develop 11 ‘Models of Care’, follows the launch of the Trust’s five-year clinically-led strategy, which