High levels of satisfaction have again been recorded in our latest quarterly patient experience questionnaire. The questionnaire, which covers the final three months of 2025, collected 311 responses with 90 per cent of respondents reporting that they were very satisfied or satisfied with the time taken to answer their call. A similar percentage (88 per cent) were very satisfied or satisfied with t
New parents Kira and Dan, from Horsham, have been reunited with the SECAmb clinicians who helped deliver their first baby during an emergency home birth and treated a serious postpartum complication that followed. Now five-month-old, Rosie, was delivered safely at the couple’s home in Horsham in the evening of Monday, 22 September 2025 after a 999 call was made when Kira’s contractions suddenly be
The first of the new consignment of MAN Box Body Dual Crewed Ambulances (DCAs) are due to start arriving at Make Ready Centres across the Trust. In total, 92 new vehicles will be joining the fleet between now and the end of March. They will replace the oldest Mercedes Sprinter DCAs, along with 34 Fiats which end their lease in the summer. At the commissioning centre, the vehicles are fully kitted
A Kent teenager who was recently treated by clinicians reunited with them as part of his Duke of Edinburgh Award. 14‑year‑old Max from Westerham in Kent visited Paddock Wood Make Ready Centre in January to reunite with Associate Ambulance Practitioner, Emma, and Student Paramedic, Leander, the crew who came out to his home on 2 December 2025. Max had been unwell for two days prior before the ambu
An innovative project at SECAmb is in the running for a prestigious HSJ Digital Award. Introducing an automated text messaging system to deliver welfare calls which used to be sent manually has freed up clinical time, helping teams to reach more patients in a timely manner. Although a record-breaking 468 entries were received for this year’s Digital Awards, the SECAmb project stood out as a succes
A 111 Health Advisor (HA) from Medway has been appointed as the new Deputy Co-Chair of the enABLE staff network for Kent. enABLE, which is the Trust’s disabilities, neurodiversity and carer staff network shared the announcement during the network’s latest meeting. During the meeting, which gave members a chance to look back on achievements from the past year, including improvements in acces
Just weeks after a frightening road traffic accident, seven-year-old Samuel Anderson returned to thank the ambulance team who cared for him. Back in September, Sam and his mum were walking home from school in Bobbing, Sittingbourne when a car failed to stop and struck Sam as they stepped into the road. His mum dialled 999 in panic and on the other end of the line was Emergency Medical Advisor Ros
Exactly one year on from a near-fatal abdominal aortic aneurysm, a Kent grandfather has been reunited with the ambulance clinicians who got him to surgery just in time. David, now 80, from Whitstable, was getting ready to leave for his surprise 80th birthday party on 10 January 2025 when he suddenly became unwell at home. The celebration had been secretly arranged by his daughter, Donna and son,
A young paramedic’s dedication to the job she loved has been formally recognised by the King, four years after she tragically lost her life while serving our communities. Alice Clark, who had only just started her dream career with us when she tragically died, has been awarded the Elizabeth Emblem which is a national honour awarded by the King to the next of kin of public servants who lose th
Mum‑to‑be Chanice unexpectedly went into labour at home and with support from ambulance clinicians, her baby girl was delivered only 17 minutes after the 999 call. On the evening of Wednesday, 22 October 2025, Chanice, who was 40 weeks pregnant, was at home alone when she suddenly began experiencing contractions. Her partner, Mark, arrived home shortly afterwards and immediately called 999, with