Call Taker

Did you know that out of all of the 999 calls we receive, only a small number of patients require a visit to hospital. Here at SECAmb we recognise that, for a lot of people, a trip to A&E can be a daunting prospect. This is why we are committed to providing the right care, first time to all of our patients.

We do this by offering a range of treatment options depending on the severity of each situation. Our call centre staff are trained to assess patients over the phone and send out the most appropriate response which meets the needs of the patient.

All of this means that each patient receives the care they need and we can reduce the number of visits to hospital giving our patients the best possible experience during what is usually an upsetting and emotional time.

In this section you can also find some useful first aid advice and find out about the many ways we work with the public to save many more lives.