On 31 January, we launched The Star Zone, our new digital Reward & Recognition Platform that allows our people to recognise and thank their colleagues through the use of e-cards. We’ve created a big library of animated e-cards for people to use, including introducing some special ‘limited edition’ ones to mark events like Chinese New Year and Ramadan! The Star Zone also allows leaders to prais
We were pleased to celebrate the role of women across SECAmb by hosting an event to mark International Women’s Day (8 March). The event, held on 5 March, and hosted by our Gender Equality Network, (GEN), provided an opportunity for colleagues to celebrate the achievements on female staff across SECAmb. Women now make up more than 58 per cent of our workforce. A significant increase on just 43 per
South East Coast Ambulance Service NHS Foundation Trust, (SECAmb), is pleased to see significant improvements in its results in the yearly national NHS Staff Survey. The 2023 survey, published by NHS England today, (7 March), saw SECAmb record improvements across all nine themes explored by the survey’s questions and improved scores to almost all individual questions. The Trust’s scores have also
Innovative technology enabling ambulance service dispatchers to view footage from the scene of trauma incidents via video live streaming from mobile phones is feasible to implement and evaluate, a new study led by the University of Surrey and funded by the National Institute for Health and Care Research, reveals. Such technology, used via 999 callers’ smartphones, could aid emergency medical servi
Patients will soon be able to instantly provide feedback on the care given to them with the introduction of new feedback cards on every South East Coast Ambulance Service (SECAmb) ambulance. The small business cards, which are expected to be on board ambulances in the coming weeks, feature a QR code allowing patients to scan it with a smart device, if they have one. The QR code will then take them
A long-serving control room manager has retired from South East Coast Ambulance Service NHS Foundation Trust (SECAmb) after a career spanning five decades. Emergency Operations Centre (EOC) Manager, Wendy Gill, has been a part of the ambulance service for 36 years having joined Kent Ambulance Service as a part-time call taker in 1988. Wendy was given a fantastic send off by colleagues past and pre
South East Coast Ambulance Service (SECAmb) paramedics delivering the PARAMEDIC-3 Trial have won the National Institute for Health and Care Research (NIHR) Clinical Research Network Kent, Surrey and Sussex Research Support Award 2023. The awards exist to thank colleagues who do not have a formal role in research activity but have provided essential support to conduct research. This year more than
A short film highlighting the importance of bystander CPR and the use of public access defibrillators has been produced by Tonbridge and Tunbridge Wells Community First Responder, (CFR), team. The volunteer team is one of close to 60 teams which is trained by and works with South East Coast Ambulance Service, with responders attending certain emergencies and providing vital, often life-saving care
We welcome the publication of this report as we continue to focus and improve our culture across a number of important areas. We are committed to ensuring that the work we have already started, including ensuring colleagues feel confident and safe in speaking up and in challenging inappropriate behaviours, is built upon. We recognise that there remains more to do to ensure SECAmb becomes the orga
Two clinical co-ordination hubs set up as trials by South East Coast Ambulance Service NHS Foundation Trust, (SECAmb), in partnership with NHS Trusts in Kent, have been extended having delivered positive early results. The hubs, established in Autumn last year, in the Trust’s Paddock Wood and Ashford operational areas, involve multi-discipline teams from across the Kent healthcare system joining S