The compassionate, person-centred care provided by staff at South East Coast Ambulance Service (SECAmb) has been praised by the Care Quality Commission (CQC). Inspectors recognised a number of significant improvements made by the Trust as it upgraded its ratings for its frontline 999 and call handling services. The CQC also found clear evidence of progress made, with particular improvements in are
A greater number of patients across Kent are set to benefit from more informed, joined up and safer care following South East Coast Ambulance Service’s (SECAmb) expansion of access to shared care records. SECAmb frontline clinicians, based in Paddock Wood, have joined colleagues in Ashford in accessing patient records via the Kent and Medway Care Record (KMCR) system, allowing them to see a joined
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) is pleased to announce the appointment of two new Independent Non-Executive Directors. Harbhajan Singh Brar and Dr Karl Khan will begin their three-year terms on 1 March 2026. SECAmb would like to thank non-executive directors, Max Puller and Howard Goodbourn for the commitment and expertise they have provided the Trust as they step
A South East Coast Ambulance Service (SECAmb) critical care paramedic (CCP) with a passion for improving outcomes for cardiac arrest patients has seen his innovate work published internationally. Bradley Gander’s literature review, co-authored with Samantha Laws, a senior lecturer at St Georges University of London, studied the complex issue of Pulseless Electrical Activity (PEA) – a particu
High levels of satisfaction have again been recorded in our latest quarterly patient experience questionnaire. The questionnaire, which covers the final three months of 2025, collected 311 responses with 90 per cent of respondents reporting that they were very satisfied or satisfied with the time taken to answer their call. A similar percentage (88 per cent) were very satisfied or satisfied with t
South East Coast Ambulance Service (SECAmb) Critical Care Paramedics (CCPs) have recently contributed to two important publications to help shape the future of pre-hospital care. The first study, authored in-house by Interim Head of Critical Care, Alan Cowley and Consultant Paramedic, Dan Cody in collaboration with the Trust’s Medicines and Health Informatics teams, examined the use of clot-bustin
South East Coast Ambulance Service (SECAmb) would like to thank its staff and volunteers for their dedication and hard work responding to patients throughout the festive and New Year period. Busiest days in recent weeks have seen the Trust handle in excess of 3,000 calls. With peaks in demand expected to continue throughout January and the winter months, SECAmb would also like to thank the public
South East Coast Ambulance Service (SECAmb) is piloting the use of Artificial Intelligence (AI) in its Emergency Operations Centres (EOCs) in a move it hopes will improve efficiency and free up clinicians’ time to provide assistance to more patients. Clinicians in SECAmb’s EOCs are piloting the use of an AI tool which uses ambient voice transcription to listen to and digitally transcribe their con
Little Lights of Thanks, SECAmb Charity’s Christmas appeal, is now live. The appeal gives supporters a way to show someone they are appreciated or remembered by virtually lighting up a Christmas light and leaving a message. Your support can make a real difference this Christmas. Donate, leave a message, add a photo and light up our virtual tree all in support of our emergency teams, voluntee
South East Coast Ambulance Service (SECAmb) is asking the public’s support as it prepares for an increase in calls in the build up to Christmas. December 2024 saw teams handle close to 90,000 calls to 999 – close to a 10 per cent increase on the previous month. As demand increases throughout this December, busy days are particularly expected after long bank holiday periods, where calls to 999 call