2025 - NHS South East Coast Ambulance Service

18 December 2025

Surrey colleagues collect festive gift donations for Shooting Star Children’s Hospice

Kind-hearted colleagues at Chertsey and Walton-on-Thames ambulance stations have donated a big delivery of presents to their local children’s hospice. The festive gift collection was organised by student paramedic Tiffany Milner who, in the absence of Santa’s sleigh, loaded up her family’s X-Trail with more than 80 toys and games, helped by her husband Ben. “All the presents have now been delivere

17 December 2025

AI pilot aims to improve efficiency and patient care

South East Coast Ambulance Service (SECAmb) is piloting the use of Artificial Intelligence (AI) in its Emergency Operations Centres (EOCs) in a move it hopes will improve efficiency and free up clinicians’ time to provide assistance to more patients. Clinicians in SECAmb’s EOCs are piloting the use of an AI tool which uses ambient voice transcription to listen to and digitally transcribe their con

10 December 2025

Join in Little Lights of Thanks – SECAmb Charity’s Christmas appeal

Little Lights of Thanks, SECAmb Charity’s Christmas appeal, is now live. The appeal gives supporters a way to show someone they are appreciated or remembered by virtually lighting up a Christmas light and leaving a message. Your support can make a real difference this Christmas. Donate, leave a message, add a photo and light up our virtual tree all in support of our emergency teams, voluntee

8 December 2025

Ambulance teams preparing for busy Christmas period

South East Coast Ambulance Service (SECAmb) is asking the public’s support as it prepares for an increase in calls in the build up to Christmas. December 2024 saw teams handle close to 90,000 calls to 999 – close to a 10 per cent increase on the previous month. As demand increases throughout this December, busy days are particularly expected after long bank holiday periods, where calls to 999 call

5 December 2025

Statement on recruitment of Ambulance Group model CEO and Chair

Statement from Keith Willett, South Central Ambulance Service (SCAS) Chair & Michael Whitehouse, South East Coast Ambulance Service (SECAmb) Chair: Following the announcement on 29 October 2025 that SCAS and SECAmb are joining forces to create the first Ambulance Group model, we are pleased to confirm that recruitment for the Group Chair and Group CEO roles is now under way. This week, SCAS C

4 December 2025

Leading winter campaign role for SECAmb Clinical Advisor

A SECAmb NHS 111 Paramedic and Clinical Advisor plays a leading role in a new national campaign launched by NHS England today (4 December). Kent-based, Natalie Randall, stars in the campaign, which centres on a short film – ‘24 Hours not in A&E’. Playing homage to the format of popular TV documentary ‘24 Hours in A&E’, the film is set over the course of a single day. It follows real-life s

28 November 2025

Hannah hits the heights as SECAmb’s first female Rope Rescue Instructor

HART operative Hannah Mitchelmore is breaking boundaries as well as developing new skills to improve patient care and safety. Hannah has just passed the final assessment to qualify as the first female Rope Rescue Operator Instructor in SECAmb. Literal high points of the course included hanging in suspension underneath the Tamar Bridge in Plymouth and working at the top of a 120m high reservoir int

27 November 2025

New look for HART operatives with hi-vis kit change

The operating uniform for SECAmb’s Hazardous Area Response Teams (HART) is changing colour. New ground kit designed in high visibility yellow and navy blue will provide enhanced protection for specialist operations. While the new PPE means better safety for teams operating in high-risk environments, having to change from the former green uniform does pose some challenges. “HART operatives ha

25 November 2025

High levels of satisfaction in Patient Experience questionnaire

More than nine out of 10 (93 per cent) of patients strongly agreed they were treated with dignity and respect by South East Coast Ambulance (SECAmb) clinicians ambulance crews with 92 per cent strongly agreeing that the care arranged or carried out was appropriate. The feedback comes from the SECAmb’s latest Patient Experience questionnaire, which collected the views of 252 members of the public b

24 November 2025

Learn how we will respond to the NHS 10-plan

The NHS 10-year plan and what it means for South East Coast Ambulance Service will be the topic for the Trust’s next online Community Forum. The bi-monthly virtual forum, hosted by our Patient Engagement Team, is open to anyone with an interest in the ambulance service and will take place on Wednesday 3 December between 10am-12pm. Providing an opportunity for people to learn more about the Trust a

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