When to call 999:
If you think a patient is suffering from one of the following you must dial 999 for an ambulance:
- heart attack (e.g. chest pain for more than 15 minutes)
- sudden unexplained shortness of breath
- heavy bleeding
- unconsciousness (even if the patient has regained consciousness)
- traumatic back/spinal/neck pain
You should also call for an ambulance if:
- you think the patient’s illness or injury is life-threatening
- you think the illness or injury may become worse, or even life-threatening on the way to the hospital
- the patient needs the skills or equipment of the ambulance service and its personnel