South East Coast Ambulance Service is pleased to see
improvements across all areas in its results from the annual NHS
Staff Survey published today, (26 February).
The results of individual questions, grouped into 10 key themes,
represent the best ever scores for SECAmb since they were
introduced in 2014, and when compared with last year’s scores, show
significant improvements in every area where comparison is
The Trust also saw its highest ever response rate with 53% of
staff completing the survey compared to a sector average of
Areas of improvement included in the themes of safety culture,
morale and quality of care. Compared to 2017, more staff look
forward to going to work and staff are more enthusiastic about
their jobs. The number of staff who would recommend SECAmb as a
place to work has risen nearly 20 per cent in a year.
The full results of the survey can be viewed online here:
While the Trust welcomes this year’s results it recognises that
it still has a lot of work ahead to continue to further increase
staff satisfaction and improvements to patient care.
The Trust’s executive team has already discussed the results and
will share particular areas of focus with the Trust Board when it
meets later this week. Directors will then work with their senior
teams to establish priorities and actions for their own areas for
the coming year.
SECAmb Chief Executive Daren Mochrie said: “I am very pleased
with the improvements in our results and welcome the progress that
has been made in all areas.
“I want to thank everyone for working so hard over the last year
and for their continued commitment to make SECAmb a better place to
work. A big thank you also to everyone who took the time to
complete the survey and ensure we achieved our highest response
“The Trust is fully aware that it still has a lot of work ahead
to make the necessary improvements across the organisation for all
employees and patients. We are committed to taking positive action
to continue to move in the right direction.”