Information for Safeguarding Professionals
This information is for safeguarding professionals such as social workers, police officers and healthcare professionals.
If you are a member of the public, a patient, or a patient’s relative, and you want to get in touch with the ambulance service, please use the contact information on Patient Advice & Liaison – PALS – NHS South East Coast Ambulance Service
We have a dedicated safeguarding team that works partnership with safeguarding professionals from other agencies to safeguard children, young people, and adults from abuse and neglect.
If you want to contact our team, including for secure communications involving patient identifiable data, please email safeguarding@secamb.nhs.uk
Our safeguarding team is available for enquiries from professionals during normal working hours.
Our safeguarding information sharing policies, practices and procedures are aligned to HM Government guidance.
If you have an information sharing request related to a specific safeguarding concern, please contact our safeguarding team at safeguarding@secamb.nhs.uk
For all other requests, please contact enquiries@secamb.nhs.uk
Please email safeguarding@secamb.nhs.uk if you would like the Trust to be represented at a multi-agency safeguarding case review.
Please include full details of the person who is the subject of the meeting, including their date of birth, usual address, and a summary of the reason the meeting is being arranged.
Please be aware that SECAmb will no longer use NHS.net email. The Trusts own email system has been fully security accredited by NHS Digital so is approved for sending and receiving patient identifiable and confidential information.
This website – The secure email standard – NHS Digital – has a link to a document that shows a list of all organisations that have been accredited to meet all the NHS Digital secure email standards, which includes SECAmb (scroll down to the “List of accredited organisations” section).
We know how important it can be for safeguarding professionals to speak to individual referrers. The nature of our frontline operations makes this challenging to arrange. Our frontline staff are shift-workers. During their shift, they are highly mobile and required to be immediately available to respond to life-threatening emergencies.
Contact our safeguarding team in the first instance. We will coordinate contact with frontline staff and local operational managers to ensure that your enquiry is responded to as swiftly as possible.
Please consider any safeguarding risks along with information you may hold and take action as appropriate. The agencies that we have sent the referral to are always listed in referral, so it will be clear who the information has been shared with.