The
public is being asked for its view about services that South East
Coast Ambulance Foundation Trust provides.
The request comes as health regulators, the
Care Quality Care Commission (CQC), is about to undertake a planned
review of the Trust’s services between Tuesday, 3 May, and Friday,
6 May.
A group of about 45 inspectors will be
visiting the Trust across its Kent, Surrey and Sussex region to
inspect the care provided and the way in which the Trust is
managed.
During the inspection they with gather
information in a number of ways including:
- Speaking with people who use services
- Holding focus groups with groups of
staff - Holding drop in sessions for staff and for
people who use services - Working with the Patients Association to
carry out an analysis of the complaints handling process - Interview individual directors as well as
staff of all levels - Check that the right systems and processes
are in place
The CQC will then analyse the information it
gathers to make judgements as to whether the Trust is safe,
effective, caring, responsible to people’s needs and well-led.
People are invited to share their experience
of the care SECAmb provides at any time online at http://www.cqc.org.uk/public/sharing-your-experience/
or by telephoning 03000 616161.
Further information is available at
http://www.cqc.org.uk/.