We do this by offering a range of treatment options depending on the severity of each situation. Our call centre staff are trained to assess patients over the phone and send out the most appropriate response which meets the needs of the patient.

This can include:

  • An emergency ambulance response for life-threatening situations
  • A Critical Care Paramedic who can provide treatment on scene for the critically injured e.g. a car accident
  • A Paramedic Practitioner who can provide treatment in the home for minor injuries caused by falls or burns
  • Clinical advice provided over the phone by a nurse or paramedic when appropriate
  • We also work with our partners to provide referrals to a GP, Community Nurse or Mental Health Team

All of this means that each patient receives the care they need and we can reduce the number of visits to hospital giving our patients the best possible experience during what is usually an upsetting and emotional time.

In this section you can also find some useful first aid advice and find out about the many ways we work with the public to save many more lives.

Contact Us

South East Coast Ambulance Service NHS Foundation Trust is here to help you in emergencies, with your patient transport requirements and with other health issues.

Main switchboard
0300 123 0999

Or email