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What we do
About Us
About Us
Answering 999 Calls
Calling 111
CPR and how you can help
Our Vision and Strategy
Green Plan
SECAmb Values
Foundation Trust
Organisation Chart
Our Performance
Our Performance
Response time targets
Ambulance Quality Indicators
CQC Quality and Risk Profile
National NHS staff survey
Patient and Public Satisfaction
Quality Account
How we safeguard patients
Modern Slavery Act Statement
Our Budget
Our Budget
Single spends over £25,000
Standing Financial Instructions
How we do it
Trust Board
Trust Board
Trust Board meeting dates and papers
Board meeting recordings
Board Stories
Committees of the Board
Council of Governors
Council of Governors
Council of Governors’ Meetings, Papers and recordings
Equality, Diversity and Inclusion
Equality, Diversity and Inclusion
Equality Delivery System
Our EDI Strategy and Objectives
Ethnicity and Gender Pay Gap
Workforce Race Equality Standard
Our commitment to being an anti-racist organisation
Freedom of Information
Publication scheme
IBIS – Intelligence Based Information System
Research & Development
Patient Safety
The Southern Ambulance Services Collaboration
News
Latest News
Strategic Updates
Contact media team
Membership Newsletters
Our social media approach and principles
Join Us
Careers
Community First Responders
Become a member
Become a Governor
Contact Us
Contact Us
Concerns and Complaints
Patient Advice & Liaison – PALS
Patient Experience Questionnaire
Contact media team
Contact the Membership Office
Contacting your governor
How we use your information
Caldicott Guardian
Safeguarding for Professionals
DONATE
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FOI 250838 – Policies or SOPs for 999 and 111 call handling
13 November 2025
FOI 250838 – Policies or SOPs for 999 and 111 call handling
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