999 caller survey

Our latest 999 caller survey generated an ‘overall
satisfaction level’ of 95.84%, the second highest since our surveys
began in 2011. 

This is a great achievement considering the
increasing pressures ambulance services are experiencing, and
thanks go to our staff for the care and kindness they continue
provide to our patients, their carers and families. 

Do take a look at the full
to see more statistics, patient comments, and the
actions resulting from the survey.