From today all maintenance on the Trust’s properties will
be handled by Rydon Maintenance.
From April 3 the Estates Helpdesk and
Production Desk will no longer take calls/emails for any Estates
All calls for any maintenance/repairs will be
taken by the Rydon Helpdesk, either by the following email:
or by telephone, 0808 164 3959.
The maintenance/repair will be issued a unique
call reference and will then be logged onto the database. Rydon’s
Helpdesk will then assign the work to one of six operatives or if
required to a specialist contractor, i.e. garage doors.
Two maintenance operatives will operate in
each area, i.e. Sussex, Kent and Surrey and each request will be
given a specific time scale depending on the severity of the
Rydon’s maintenance operative or specialist
contractor will complete the required works either by a permanent
repair or in the case of parts being required a temporary/make safe
repair will be carried out until such time the parts are
Rydon’s will also carry out a series of
planned preventative maintenance at each location within the SECAmb
geographical area. This will cut down on the number of reactive
Rydon, formed in 1978, is a successful
construction, development, maintenance, investment and management
group operating predominantly in London and the south east but with
contracts across the north west and south west of England.
Their Head Office is in Forest Row, East
Sussex. Four principal companies operate within the Group: Rydon
Maintenance, Rydon Construction, Rydon Homes and Ryhurst.
Rydon Maintenance delivers facilities
management and refurbishment services to NHS, education and local
They will be delivering all mechanical,
electrical and Public Health systems and fabric maintenance to all
SECAmb properties and a fully manned Helpdesk to raise repairs 24
hours a day, seven days a week.
This contract will be managed from their
Healthcare division office just outside Dartford, which is also the
home of our Helpdesk. Day to day delivery of the contract will be
from both the Dartford office and Head Office in Forest Row.
You will regularly see their operatives around
the SECAmb estate carrying out routine planned maintenance tasks as
well as responsive repairs. Operatives will wear Rydon uniforms and
carry photo ID badges at all times whilst on SECAmb property. All
operative vehicles will carry Rydon livery.
Your main point of contact on a daily basis
for reporting repairs, providing feedback or raising issues will be
the helpdesk whose email is firstname.lastname@example.org
or by calling the following number is 0808 164
3959. This number will remain the same for all calls
The Helpdesk will be fully manned from 08.00
hours to 17.00 hours Monday to Friday (excluding bank holidays).
Outside these hours, calls will be redirected to our Out of Hours
call centre provided by Centra. Regardless of a call being in or
out of hours, the process is more or less the same.
The helpdesk has the facility for receiving,
logging and giving the appropriate response to email and telephone
communications. The Coordinator will provide the caller with a work
order Unique Reference Number and provide updates in order to keep
you apprised of the progress of requests.
Once the work has been completed the operative
will sign against this that it has been completed.