Patients are now able to instantly submit feedback on their experience using our 999 service via brand new patient experience stickers which are now available in ambulances across our Trust.

Building on the success of our patient feedback cards which were launched earlier this year, these new stickers are conveniently placed in ambulances, serving as a visual reminder that our patients’ voices matter.

The introduction of these stickers marks another proactive measure in our commitment to gathering valuable feedback from patients and their families about their interactions with our 999-emergency service.

Patient feedback is incredibly valuable to us, and we recognise the importance of offering various alternatives to facilitating patient input.

South East Coast Ambulance Service NHS Foundation Trust’s Patient Engagement Lead, Victoria Baldock, said: “Our 999 Patient Experience Questionnaire has been launched to give our patients, their families, and carers more avenues to share their experiences of using our 999 service. Every voice counts and we want to hear feedback from all our service users to help us understand what we are doing well and where we could improve.”


We believe these stickers represent a positive step forward in our ongoing efforts to engage patients actively and encourage them to share their experiences, ensuring that we continually improve our services based on their valuable insights.

Our patient experience team has recently enhanced their avenues of feedback, and not long ago they introduced ‘community forums’ which allow patients to share their experiences of our services as well has learn more about what we’re doing to improve the care we provide, as well as business card style feedback cards which crews are encouraged to hand out to patients and their families.

If you would like to get involved with our forum, then why not join us for the next meeting which is taking place virtually from 6pm until 7.30pm on Wednesday, 24 April.

One of our community resilience leads, Tara Burn, will be speaking on her NHS England Fellowship project looking at the possibility of a Mental Health Listening Service. The project is looking into how some mental health patients could be supported over the phone by volunteers. The forum is also an opportunity to provide your feedback on the service you have received.

For anyone who would like to learn more about SECAmb’s patient engagement work, or attend the forum meeting, please email our engagement team on