Clinical Pathways are doing a survey to
find out how clinicians are using GPOOH services during July.

We are hoping that this will give us
some soIid data on how long crews are waiting on scene for
call-backs, and the types of complaints they are asking for GPOOH
help with. This will help us improve our services.

We are asking that all clinical staff
answer a few simple questions when they go to incidents where they
contact GP OOHs (see below).

 In order to collect maximum data and
make it as easy as possible, we are offering a choice of email,
Survey Monkey, whiteboard, station diaries and the T drive to
gather this information. Survey Monkey is best – if you have a
smartphone you can download the link and do it after each GPOOH
incident (it takes less than 5 minutes).

If you would rather not use this
method, you can:

  1. Use the Survey Monkey link from a
    station PC (there’s a link on the right hand side of the staff page
    of the intranet)
  2. Email us the details of your GPOOH
    incidents to
  3. Use the spreadsheet on the T drive: My
    Computer > Public (P:) > Kent > GP OOH

Write the incidents down on station
diaries or whiteboards. We are asking CTLs or other designated
staff to collate this information and send it back to us.

We really don’t mind how the
information is recorded, just that we get it in one form or

We need:  Incident number,
Day of week and time, Grade of clinician, Presenting complaint (on
assessment), Reason for contacting GPOOH, Initial response and
call-backs times, Outcome for patient, Any other

Although we are mainly looking at the
month of July, the survey is live now and we don’t mind if you
start to fill it out this month. All data is valuable and will be
looked at.

If you have any queries or feedback,
please feel free to email us at

Claire Hall and Tom Pullen,
Clinical Pathways and Non Conveyance Leads