This is where the Patient Advice and Liaison Service – or ‘PALS’ – can help. PALS is a free and confidential service, run by SECAmb’s Patient Experience Team, who offer a listening ear to anyone who needs help, information or support, or who may have a question or concern about the care provided by SECAmb, be that our 999 or NHS 111 service.

Please email us at or write to us at Nexus House, 4 Gatwick Road, Crawley RH10 9BG or you can call us between 9.30am and 4pm, Monday to Friday, (not including Bank Holidays) on 0300 1239 242.

If you have an email address, please send your enquiry to

Text/SMS only: 07824 625370