PALS

The NHS is a complicated organisation, and can be confusing to people seeking help, information, advice and support.  This is where the Patient Advice and Liaison Service – or ‘PALS’ – can help. PALS is a free and confidential service, run by SECAmb’s Patient Experience Team, who offer a listening ear to anyone who needs help, information or support, or who may have a question or concern about the care provided by SECAmb, be that our 999 or NHS 111 service.

Please email us at pet@secamb.nhs.uk or write to us at Nexus House, 4 Gatwick Road, Crawley RH10 9BG. You can also call and leave a voicemail on 0300 1239 242 and a member of the team will get back to you as soon as possible. Please note our Patient Experience Team works Monday to Friday, (not including Bank Holidays).