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Privacy Statement

How we use your information

1.Who we are

We provide NHS care and treatment for people living in south east England and as a Trust we:

  • Receive and respond to 999 calls from members of the public
  • Respond to urgent calls from healthcare professionals e.g. GPs
  • Receive and respond to NHS 111 calls from members of the public

We provide these services across the whole of the South East Coast region – Kent, Surrey, Sussex and parts of North East Hampshire and Berkshire

2. Website privacy statement

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) is committed to protecting your privacy, in accordance with the Data Protection Act 1998 and will not use any information we may hold about you for any purpose other than that for which it was collected.

We do not automatically capture or store personal information through our website. Under no circumstances is your data used for anything other than the purpose for which it has been collected.

This privacy policy only covers http://www.secamb.nhs.uk/. Other sites will have their own privacy policies and we cannot be held responsible or liable for how they may use your data.

Although SECAmb will always treat the information you provide with the strictest confidence, we cannot guarantee the security of the World Wide Web. It is possible, though very unlikely, that someone other than SECAmb could access and read information sent to us in this way. If you feel concerned about this, please use another form of contact, e.g. telephone or post.

3. Cookies

SECAmb uses cookies to help understand how people use this website and to enhance their experience of it by, for example, capturing which pages are most popular, how long people spend on each page and what links they use to access the information they are seeking.

On occasion SECAmb may embed content from another website, for example a YouTube video. Using a page with such content you may be presented with cookies from the third-party website. SECAmb does not control the dissemination of these cookies. You should check the third-party websites for more information about these.

You can set your browser to warn you before accepting cookies, or you can set it to automatically reject them. Rejecting cookies may inconvenience you in browsing our website.

4. Patient information leaflets

While the information contained in our patient information leaflets has been written and checked by our clinical teams, they are intended to complement the advice of professional healthcare staff only. They should not be used without appropriate medical advice.

Procedures should only be undertaken by healthcare professionals and SECAmb will not be liable for injury, loss or financial impairment as a result of actions taken by individuals after reading the materials.

If you have any questions, please contact your GP or consultant. NHS 111 also provides a wealth of health information.

Most information available is in Adobe PDF format and you will need Adobe Acrobat to view it.

5. Copyright

All material on this website, including text, graphics and photographs, is copyright of SECAmb unless otherwise stated.

Text and graphics may be freely reproduced for the purpose of personal, educational or private research use. However, all text and graphics, including photographs and the SECAmb logo, contained in the website are not authorised for any purposes unless permission is first obtained from SECAmb.

SECAmb maintains this website and is committed to the highest standards of information quality. While every attempt has been made to provide up to date and accurate information, SECAmb gives no warranty, either expressed or implied, as to the accuracy of the information on this website.

Neither does it confirm that that the site will be uninterrupted or error free, or that defects will be corrected. Similarly, confirmation cannot be given that the site is free of computer viruses. As a result, SECAmb accepts no liability for any loss, damage or inconvenience caused as a result of patients, staff and/or members of the public using the site.

6. External links

SECAmb provides links from this website to other sites to provide you with additional information but cannot guarantee that such links will always work, and makes no representations as to the quality or accuracy of these sites. SECAmb does not endorse any external sites and is not responsible for their content.

7. Website maintenance

This website is maintained by the Communications Team at SECAmb.

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