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NHS Pathways
NHS Pathways
We utilise a 999 Triage System to ensure
patients access the right health service for their needs first
time.
NHS Pathways is an advanced clinical
triage system that will provide us with the enhanced ability
to better manage 999 calls, ensuring that patients access the
appropriate pathways of care to meet their need first time
round. Pathways could include, but are not
limited to: an ambulance response, advice for patients to contact
their own GP or the out of hours’ service, visit the local minor
injury unit or walk in centre or home care.
This new system will not only result in
quality improvements in patient experience and health outcomes, by
avoiding unnecessary delays because patients are directed to the
right service, first time; the NHS as whole will benefit by a
reduction in unnecessary ambulance journeys and in avoidable
admissions to hospital via A&E.
NHS Pathways is supported by a robust,
accurate and up-to-date directory of services. To provide greater
understanding of this new system, we have developed a Frequently
Asked Question sheet along with a leaflet explaning how SECAmb
responds to emergency calls under the NHS Pathway.
