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Calling 111

111 Call Centre

NHS 111 is a national telephone service, provided in North Kent, West Kent and Sussex by SECAmb. NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

The service aims to make it easier for people to access healthcare services when they need medical help fast, but not in life-threatening situations.

Calls to the NHS 111 service from landlines and mobile phones are free of charge and the service is available 24 hours a day, 365 days a year to respond to people’s healthcare needs when:

  • They need medical help fast, but it’s not a 999 emergency
  • They don’t know who to call for medical help or don’t have a GP to call
  • They think they need to go to A&E or another NHS urgent care service
  • They require health information or reassurance about what to do next

Calls are answered by our trained Health Advisors and referred to Clinical Advisors when required. Callers to NHS 111 can be provided with self-care advice, health information or referred to a number of services, including but not limited to, GP practices, walk-in-centres, dentists, opticians, sexual health clinics, mental health services, accident and emergency departments and referral to 999 or the out of hours GP services.

In future if people need to contact the NHS for urgent care there will only be three ways to so:

  • Through their GP practice
  • Dialling 111
  • Dialling 999 for life-threatening emergencies

The public should continue to call 999 for life-threatening emergencies that require an immediate response.  However if a call to NHS 111 is assessed as being a medical emergency, the service can dispatch an ambulance directly and provide first aid advice to the caller until ambulance clinicians arrive, without the need to transfer the call, or for the caller to repeat information.


If you have should any concerns regarding contracting Covid-19, please, in the first instance, visit for further advice.

How do I provide feedback on the service?

If you’d like to provide feedback on the service, be that a compliment or a concern, details for doing this are provided here

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Find out more about NHS 111 by visiting the NHS website.

Call 111 when it's less urgent than 999