Patient and public involvement

Patient and public involvement event

SECAmb has a long record of working with patients and members of the public to improve its services. As a foundation trust there are even more opportunities for people to get involved. Whether you’re interested in a particular health condition, how we communicate with our patients and the public, or making sure our service works for you, your input will be invaluable.

You can get involved whether or not you have used our services. If you or your family have been a patient of ours recently, we would really appreciate your comments - good or bad - and suggestions. They will be noted and will be used to help improve our service in the future, for you and for other patients. You may actually never have used the ambulance service, but if you have an interest we’d still love to hear from you.

We have ideas about how you might help us – but would love to hear your ideas too. For example, we’d like to set up a number of ‘virtual groups’ where people participate from their own home by email, phone or post. We are currently looking to establish an equality and diversity group, a readers’ panel to read through our public documents to check they are easy to read and understand (a few people have already kindly helped us with redesigning our membership form), and a membership group to make sure our foundation trust members are well-supported and involved, as well as helping to recruit more members.

You might like to attend group meetings or perhaps just take part in telephone or written surveys from time to time; you may want to take part on a one-off basis to comment on a particular issue, or as an ongoing member – it’s completely up to you to have as little or as much involvement as you would like.

We also have annual ‘Shaping the future of your ambulance service’ events that you can participate in, plus an Annual General Meeting and Open Day.

If you haven’t joined already, do join us as a foundation trust member - it’s completely free!

We very much look forward to working together to create a world-class ambulance service for our region.

For more information contact Louise Hutchinson, Head of Patient Experience louise.hutchinson@secamb.nhs.uk .