Raise a concern

We hope that we can resolve any initial concerns or queries you have through our Patient Advice and Liaison Service (PALS), but if you wish to make a formal complaint, you will find the details you need in this leaflet.

Please note that at present, all enquiries or complaints related to NHS 111 should be made by calling 01737 364459.

If you make a formal complaint, an acknowledgement will be sent to you within three working days of receipt. The Trust aims to provide a full, written response within 25 working days and if this is not possible, we will keep you informed about the reasons why and when you can expect to receive the response. To read our complaints policy, click here. It will help us if you provide as much detail as possible about the nature of your complaint. If you wish to talk to the Complaints Manager, she is available during office hours (09:00-17:00 Monday to Friday, not including Bank Holidays). If you call outside of these hours, you will be asked to leave a message and we will get back to you as soon as we can.

Complaints

South East Coast Ambulance Service NHS Foundation Trust

40-42 Friars Walk

Lewes

East Sussex

BN7 2XW

Tel: 01273 484832

Textphone/minicom: 18001 01273 484832 Email: complaints@secamb.nhs.uk

If you would like more information about making a formal complaint please click here to download a leaflet.

Should you require any assistance, independent advice and support is available from the Independent Complaints Advocacy Service (ICAS)