Patient Advice and Liaison Service (PALS)

We strive to ensure that our patients receive the best possible service and care at all times, but occasionally mistakes and misunderstandings occur. The Patient Advice and Liaison Service (PALS) is a free, impartial and confidential service, here to help with any queries or concerns you might have.

We will do our best to deal with your concerns quickly, fairly and efficiently. We also want to hear any suggestions you have about ways in which we can improve our service.

If PALS is unable to resolve your concerns informally they will advise you on the options available including how to raise a formal complaint via the NHS and Social Care Complaints procedure.

You can submit your query using the form below or you can call us between 11am and 3pm, Monday to Friday, (not including Bank Holidays) on one of the following numbers depending on your location:

Kent and Surrey - 01737 364464 Sussex - 01273 484830

* Compulsory fields.

Title *

First Name *

Surname *

Telephone *

County *

Please tell us about your query *

If you would prefer to submit your query by post you can do so by writing to one of our regional offices.