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Control Staff

Control Staff

If you can keep your cool in difficult circumstances and are a skilled communicator, then our control centre needs you!

Our control centre teams deal with 999 calls that come through from people needing our help in both emergency and non-emergency situations. As a Call-taker you will provide support and information to callers and will be responsible for analysing their individual needs and providing the correct healthcare response. This may be with the despatch of our Ambulance staff, or it could be that there is a better, more appropriate solution.

Call takers need to be able to remain calm for callers who are dealing with stressful and challenging situations and be able to deliver precise information and support verbally over the phone and also be able to listen closely for clues and information to aid the patient’s diagnosis.

This is a challenging and exciting role where no two days will be alike! We need strong negotiators who can express themselves eloquently and clearly and help deliver excellent advice to the community in all situations.

Watch our video 'Breathe' to find out more about the life of an Emergency Medical Advisor.


What are the benefits?

  • A minimum 27 days' holiday each year, increasing with service.
  • New NHS employees from April 2008 will be eligible to join the Amended NHS Pension Scheme which provides membership to a final salary scheme with pension linked to pay near retirement. Other benefits include life assurance, dependent benefits, voluntary early retirement, ill-health retirement benefits and the option to increase retirement benefits.
  • Personal and professional development and training opportunities.
  • Childcare voucher scheme.
  • Salary Sacrifice schemes for cars or push bikes
  • Access to occupational health and counselling services.
  • Access to NHS discounts, offering NHS employees a range of money-saving deals.


What qualifications do I need?

Emergency Medical Advisors require 3 GCSE’s at grade C or above (or equivalent) or significant experience in the care sector.

For all roles candidates will be expected to demonstrate an excellent understanding of compassionate care throughout their application and at interview/assessment.

How do I apply?

Control Staff roles are all listed on NHS Jobs where you can view all our latest vacancies and apply online.

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