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SECAmb’s transformation programme to improve patient care

On 23 October 2018 we announced a major transformation programme to improve care for patients across Kent, Surrey and Sussex and North East Hampshire. This followed an independent review* that looked at demand for and capacity to deliver ambulance services, which was jointly commissioned by the CCGs and SECAmb.

The review, carried out by Deloitte, looked to identify the resources required by SECAmb to meet rising emergency and urgent care demand and how best to deliver the new Ambulance Response Programme standards, which have been introduced to ensure patients get the right level of care at the right time.

The review identified the need for a rolling programme of investment to help address a number of challenges and implement changes that will improve patient care and experience.

This commitment from commissioners began this year with an additional investment of £10m for this financial year (2018/19), with similar levels of investment over the next two years.

The additional investment will enable SECAmb to:

• significantly increase the number of front-line ambulance staff on the road and in its Emergency Operations Centres (EOCs)
• ensure it has the right number of staff, with the right skills, to meet the changing needs of its patients
• improve its fleet, to ensure the Trust has the right number and type of vehicles available to respond to all categories of call

A Strategic Oversight Group will oversee the implementation of the programme plan to enable SECAmb to meet all national performance standards, which form part of the new national Ambulance Response Programme, introduced in SECAmb in November 2017, and the additional resources, in terms of both staff and finances, needed to achieve this.

As the programme rolls out we will be supplying regular updates about our progress, the positive impact on our patient care and how it directly affects and benefits our patients and our staff.

 

*The executive summary of the report is available to download