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Ambulance Response Programme

Following the largest ambulance clinical trials in the world, NHS England are implementing new ambulance response standards across the country - this is known as the Ambulance Response Programme (ARP).

The new standards will be introduced in SECAmb on 22 November 2017.

The categories are as follows:

Category Response Average response time

Category 1

For calls to people with immediately life-threatening and time critical injuries and illnesses.

These will be responded to in a mean average time of seven minutes and at least 9 out of 10 times before 15 minutes.

Category 2

For emergency calls. Stroke patients will fall into this category and will get to hospital or a specialist stroke unit quicker because we can send the most appropriate vehicle first time.

These will be responded to in a mean average time of 18 minutes and at least 9 out of 10 times before 40 minutes.

Category 3

for urgent calls. In some instances, patients in this category may be treated by ambulance staff in their own home. These types of calls will be responded to at least 9 out of 10 times before 120 minutes These types of calls will be responded to at least 9 out of 10 times before 120 minutes.

Category 4

for less urgent calls. In some instances, patients may be given advice over the telephone or referred to another service such as a GP or pharmacist.

These less urgent calls will be responded to at least 9 out of 10 times before 180 minutes

 

To help everyone understand how the new standards will work, NHS England has produced some videos to explain the new categories. These can be found below.

 


 

 

 

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