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Quality Account

The Trust has published its Quality Account for 2015/16.  This account outlines five measures for improving the quality of care we provide to local patients, and progress made against these during the year.

The five quality measures outlined in the Quality Account are:

Quality Domain: Patient Experience

  • Frequent Caller Identification and Management
  • 999 Call CFR Survey


Quality Domain: Patient Safety

  • Delayed PP Referrals


Quality Domain: Clinical Effectiveness

  • Delivery of High Quality Patient Care by Enhancing the Skills of the Clinical Advisors Working in NHS 111
  • Using IBIS to Assess and Monitor whether End of Life Care Patients with Preferred Place of Care/Death is Documented on IBIS Care Plans Achieve their Care Goals


South East Coast Ambulance Service Quality Account and Quality Report 2015/16

If you require a copy of the Quality Account in any other format, please contact


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