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CQC Quality and Risk Profile

What is the role of the Clinical Quality Commission (CQC)?

CQC LogoThe CQC monitors, inspects and regulates health and social care services; it’s the equivalent of Ofsted for education services. The CQC inspect healthcare providers at regular intervals to ensure that the service provided is:

  • Safe
  • Effective
  • Caring
  • Responsive
  • Well-led

Further information on the CQC can be found on their website.

South East Coast Ambulance Service was inspected 03-06 May 2016. We will receive a final inspection report in approximately six months post-inspection date in which will be given a rating of Inadequate, Requires Improvement, Good, or Outstanding.

Our rating will be determined by the standards of our clinical practice and patient care, the processes around our decision making, our core business systems, how well our policies and procedures are put in to practice and how we address areas of concern. This information has been gathered by the CQC inspection team through staff focus groups, senior manager interviews, stations visits, hospital visits, and feedback from staff and patients.

Following the conclusion of the inspection, an initial letter has been sent to the Trust.

Commenting on the letter, Trust Chairman Sir Peter Dixon said: “ We have already shared the headlines of this letter with staff and governors but we have now clarified with the CQC that we are able to make the entire letter public.   On the basis that it gives us very clear work to do, some of which has already started, I thought it important that everyone should have access to it.  As you will see, it is possible that further regulatory action will follow and I should emphasise that we will use that to enhance all aspects of our care for patients and our responsibility towards staff.”

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