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CQC Quality and Risk Profile

What is the role of the Clinical Quality Commission (CQC)?

CQC LogoThe CQC monitors, inspects and regulates health and social care services; it’s the equivalent of Ofsted for education services. The CQC inspect healthcare providers at regular intervals to ensure that the service provided is:

  • Safe
  • Effective
  • Caring
  • Responsive
  • Well-led

Further information on the CQC can be found on its website.

South East Coast Ambulance Service was inspected July and August 2018, a final inspection report was published in November 2018 which rated the Trust as requiring improvement overall.  There are four ratings that the CQC can give a trust - Inadequate, Requires Improvement, Good, or Outstanding.

Our rating is determined by the standards of our clinical practice and patient care, the processes around our decision-making, our core business systems, how well our policies and procedures are put in to practice and how we address areas of concern.

This information is gathered by the CQC inspection team through staff focus groups, senior manager interviews, stations visits, hospital visits, and feedback from staff and patients.

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