Our performance

As with all NHS trusts our performance is measured in a number of different ways.

EDC control Some of these are national measures, which all ambulance trusts and NHS organisations are subject to, whereas we choose as a Trust to undertake other forms of measurement to ensure we are providing the best possible care.

Current areas that are measured and monitored include:

operational performance, including response time performance
clinical care and patient outcomes (measured through the CQC Quality and Risk Profile, the Quality Account and patient outcomes)
how our staff feel about the organisation (measured through the NHS staff survey)
how our patients and local residents feel about the organisation (monitored through patient and public surveys; engagement events and feedback from complaints and concerns)