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SECAmb welcomes improved staff survey results

26 February 2019

South East Coast Ambulance Service is pleased to see improvements across all areas in its results from the annual NHS Staff Survey published today, (26 February).

The results of individual questions, grouped into 10 key themes, represent the best ever scores for SECAmb since they were introduced in 2014, and when compared with last year’s scores, show significant improvements in every area where comparison is possible.

The Trust also saw its highest ever response rate with 53% of staff completing the survey compared to a sector average of 49%.

Areas of improvement included in the themes of safety culture, morale and quality of care. Compared to 2017, more staff look forward to going to work and staff are more enthusiastic about their jobs. The number of staff who would recommend SECAmb as a place to work has risen nearly 20 per cent in a year.

The full results of the survey can be viewed online here:

While the Trust welcomes this year’s results it recognises that it still has a lot of work ahead to continue to further increase staff satisfaction and improvements to patient care.

The Trust’s executive team has already discussed the results and will share particular areas of focus with the Trust Board when it meets later this week. Directors will then work with their senior teams to establish priorities and actions for their own areas for the coming year.

SECAmb Chief Executive Daren Mochrie said: “I am very pleased with the improvements in our results and welcome the progress that has been made in all areas.

“I want to thank everyone for working so hard over the last year and for their continued commitment to make SECAmb a better place to work. A big thank you also to everyone who took the time to complete the survey and ensure we achieved our highest response rate ever.

“The Trust is fully aware that it still has a lot of work ahead to make the necessary improvements across the organisation for all employees and patients. We are committed to taking positive action to continue to move in the right direction.”

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