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Help ambulance service shape patient experience strategy

25 June 2019

South East Coast Ambulance Service, (SECAmb), is inviting people to help shape a new Patient Experience Strategy.

The Trust is keen to ensure it further develops its service to be responsive and tailored to patient needs and wants people to tell it what matters to them most in relation to their experience of NHS services.

People are invited to take a few moments to complete a short questionnaire, available via the following link –

The responses will help guide the strategy which will be delivered over the next five years.

The Trust is also planning on holding three engagement events where those attending will be asked for more in-depth feedback on how SECAmb can improve patient experience.

The meetings will be held at the following locations:

• Monday, 15 July – Gatwick Holiday Inn 9.30am – 1.00pm
• Tuesday, 23 July – Maidstone Hilton 9.30am - 1 .00pm
• Friday, 2 August – Guildford Holiday Inn 9.30am – 1.00pm

Places are limited and will be available on a first come, first serve basis. Anyone interested in attending or finding our more can express their interest in the questionnaire.

Anyone wishing to complete a paper form should please contact the Trust’s patient experience team on 0300 123 0999. They will arrange for a paper form to be sent which can be returned free of charge.

The questionnaire will be available to complete until Friday 2 August.

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