Skip to content

10-year-old Maidstone girl recognised for calling 999 for grandmother

31 July 2019

Certificate presentationA primary school pupil from Kingswood, near Maidstone, has been recognised for her quick thinking in calling 999 for her grandmother when she collapsed at the family home.

Hetty Benfield, 10, acted quickly to alert her dad, Keith, and called 999 for her nanny, Irene, 72, as Keith made his way home from work on the morning of 7 May.

Hetty remained calm throughout the call and carefully followed the instructions of Emergency Medical Advisor Steven Plummer prior to the arrival ambulance crews who arrived just ahead of Keith.

Irene was assessed and treated before being taken for further treatment at Maidstone Hospital. She has since returned home having made a good recovery.

Ambulance showPlatts Heath Primary School pupil, Hetty, was this week congratulated at South East Coast Ambulance Service’s Emergency Operations Centre in Coxheath. Welcomed by staff including Steven and ambulance crew Kay Towsey and Kim Coveney, Hetty, along with Keith and mum, Susan, were shown around an ambulance and given a tour of the centre.

Hetty was also presented with a certificate for her brave actions.

Emergency Medical Advisor Steven praised Hetty’s calm approach to the situation. “She did everything right,” he said. “She should be very proud of how she arranged the help her nanny needed.”

Keith said: “We’re very proud of everything Hetty did to help my mother. We had rehearsed what to do if her nanny was ever taken ill and she did everything right. She was a little worried that she might get in trouble for calling 999 but I assured her that this was an emergency and she wouldn’t. She was obviously quite affected by everything that happened but meeting everyone again has really helped. Thank you to everyone for everything they did.”

Ambulance Technician Kay added: “It was a pleasure to meet with Hetty and her parents. On the day we said to her how well she did, so it was great to be able to say this to her officially and show her around. On behalf of everyone involved I wish the whole family the very best for the future.”

Bookmark and Share