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SECAmb work recognised with HSJ Awards shortlistings

03 September 2018

A system which supports communication and collaborative working between the ambulance service and community care teams has been shortlisted for a prestigious Health Service Journal (HSJ) Award.

South East Coast Ambulance Service’s (SECAmb) work to develop their Intelligence Based Information System (IBIS) to enable frontline clinicians access to patient care plans and complete community referrals on mobile iPad tablet devices, is shortlisted in the ‘Enhancing Care by Sharing Data and Information’ category.

IBIS has several functionalities including falls risk assessment/referral to community falls teams, notification to community diabetes teams for patients with low blood sugar levels and messaging to a patient’s GP when treated at home.

The system, which was introduced by SECAmb in 2011, also provides ambulance clinicians with access to more than 43,000 patient care plans. Previously in SECAmb, staff would need to speak to a colleague in the 999 control room to access IBIS on their behalf and ‘relay’ information over the phone. The week of the system being made available on personal issue iPads, in October 2017, saw its use more than quadruple.

SECAmb, with Surrey Heartlands Health and Care Partnership, has also been shortlisted the work it has done in developing a new Pregnancy Advice Line.

The advice line, which is shortlisted in the ‘Community or Primary Care Services Redesign - London and the South’ category, is based in SECAmb’s Emergency Operations Centre (EOC) in Crawley.

Launched in April this year, the advice line has taken more than 9,000 calls. It enables pregnant women to access advice and support 24 hours day, seven days a week from a midwife.

The line is available for women under the care of Royal Surrey County Hospital, Ashford and St Peter’s Hospitals and Epsom and St Helier Hospitals during pregnancy, labour and following the birth of their baby.

SECAmb Operations Manager and IBIS lead, Tom Pullen, said: “It’s really great to see SECAmb shortlisted in these prestigious awards, recognising the Trust’s continuing hard work to provide urgent care to patients using a joined up approach. Electronic sharing of patient information between care providers has historically been a challenge for all NHS ambulance services.”

“The work to make the system available to staff on personal issue iPads has improved both efficiency and information governance. Accessing IBIS at the patient’s side is supporting our clinicians to deliver tailored and safe care to patients, meeting their individual needs and wishes, at home or in the community.”

Tom’s colleague and fellow EOC Operations Manager, Mark Haydon, added: “We’re really pleased to be have been involved in the setting up of the Pregnancy Advice Line, which has already helped so many women and is a great example of collaborative working in the NHS. I’d like to thank everyone in our team and the Surrey Heartlands partnership who have worked so hard.”

Following a judging panel in early October, the winner will be announced at the awards ceremony on Wednesday 21 November 2018.

Further information on the awards is available at

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