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Trust asks for continued support in cold weather

02 March 2018

snowy windscreenSouth East Coast Ambulance Service, (SECAmb), is seeking support by urging the public to seek alternatives to 999 if their emergency isn’t life-threatening or serious.

With snow and freezing temperatures continuing to affect the region, the Trust is working hard to reach patients as quickly as is safely possible.

However, current demand along with the weather conditions – in particular an increase road traffic collisions caused by icy roads across parts of the region – mean that some patients are having to wait longer than it would like for an ambulance.

As a result if a call is not life-threatening or serious patients may be asked to seek alternatives or make their own way to hospital if possible.

Snow clearance MedwaySECAmb Regional Operations Manager James Pavey said: “The weather conditions this week have, of course, been extremely challenging. The cold weather, snow and icy roads have meant that some patients whose condition is not life-threatening are experiencing significant delays in receiving a response.

“We know that this is not ideal but we have a duty to ensure that we are doing all we can for patients facing serious and life-threatening conditions and we would ask for the public’s understanding and support during this time.

“I would like to thank all our staff, volunteers and partner organisations who have worked and continue to work exceptionally hard in difficult conditions. Many have gone above and beyond the call of duty in the interest of our patients which is to be commended. Well done, and thank you to everyone for their commitment and professionalism.”

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