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Patients, carers and staff members needed for our new Patient Experience Group

27 April 2017

Providing the best treatment we can and ensuring good clinical outcomes for our patients are key elements of a quality service.  However, it is equally important that our patients and their carers have as good an experience as possible when they use our services, and you can help to achieve this. 

Patient ExperienceThe Department of Health defines a positive patient experience as:

“Getting good treatment in a comfortable, caring and safe environment,
delivered in a calm and reassuring way; having information to make choices, to feel confident and feel in control; being talked to and listened to as an equal and being treated with honesty, respect and dignity”.

Building on the best: Choice, responsiveness and equity in the NHS
(DH, 2009)

Tell us what you think

Patient Experience GroupSouth East Coast Ambulance Service NHS Foundation Trust (SECAmb) is planning to develop a Patient Experience Strategy, which will set out the Trust’s values in terms of patient and carer experience, and help us to develop a culture that places patient experience at the centre of everything we do. 

We know that involving patients, carers and our staff in this work going forwards will be crucial to its success, so to begin with we would like to hear from you to know:


  • What do you think makes a good patient/carer experience?
  • What do you think our patient experience strategy should consider/include, for example what patient groups would it be helpful to focus on; which elements of our services should we look at; what mechanisms would be useful for obtaining feedback from patients and carers; etc?


We are really keen to make your views count, so please share your thoughts with us by emailing Louise Hutchinson, SECAmb’s Patient Experience Lead, at

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