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First staff move into new Emergency Operations Centre and HQ

15 May 2017

New HQ and EOCSouth East Coast Ambulance Service NHS Foundation Trust (SECAmb) is pleased to be welcoming the first staff at its new Emergency Operations Centre and HQ in Manor Royal, Crawley, West Sussex.

Staff from Lewes Emergency Operations Centre (EOC) begin working from the new control room next week (24 May) with support staff from the Trust’s offices in Lewes, Coxheath and former HQ in Banstead, starting to work in the new building now and in stages over the coming weeks. Control room staff from Banstead EOC are expected to join their colleagues in September.

The Trust, which is leasing the site from Surrey County Council, has previously set out its plans to move from operating three EOCs to two, which will bring it in line with the majority of other ambulance trusts around the country which have two EOCs. SECAmb is leasing two floors of the new building.

The Trust has previously operated EOCs at its current HQ site in Banstead in Surrey, and at regional offices in Lewes, East Sussex and Coxheath in Kent. The move, which will see the Trust close offices in Lewes and Banstead, will ensure greater capacity than the Trust currently has to enable it to meet the ever-growing demand placed upon it as well as better manage the increasing complex clinical needs of its patients.

The move to the new base has been intentionally staggered to allow for EOC staff to be trained on the Trust’s new Computer Aided Dispatch (CAD) system. The improved system is currently expected to be in operation across the Trust’s region by September with Coxheath the first control room to go live on the new CAD in early July.

SECAmb Chief Executive Daren Mochrie said: “We’re delighted staff are now working in the new HQ and EOC. The building provides the Trust with modern, fit-for-purpose premises. With greater capacity across two EOCs, our staff will be much better placed to meet current and future demand.

“A huge amount of work has gone into this move and I’d like to thank everyone for their dedication and hard work in making it possible. We do understand the impact the move will have on some staff but it’s essential that we are able to more forward as a Trust and improve the service we provide in modern facilities with provide staff with the right working environment for the benefit for all our staff and in turn our patients.”

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