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Message from Director of Operations Joe Garcia

24 May 2017

AmbulanceDear colleagues,

Please can all staff familiarise themselves with the following information below and attached regarding the UK threat level which has been raised to CRITICAL.

The threat from international terrorism is a significant concern for the UK.

Assessments of the level and nature of the threat are made by JTAC (Joint Terrorism Analysis Centre) and are designed to give a broad indication of the likelihood of a terrorist attack.

Today the threat level to the UK has been raised from ‘Severe’ which is defined as ‘an attack is highly likely’ to ‘CRITICAL’ – an attack is expected imminently. This is to the UK as a whole and does not necessarily mean the Trust area.

The Trust has a plan in place to support the additional requirements under these circumstances. This will be co-ordinated through Mission Control.

In the event of a Major Incident (MI), the Trust MI plan will be activated along with additional specialist response plans as required.

We all have our part to play in ensuring the safety and security of ourselves, the public and the Trust.

Please ensure you follow these simple steps:

  • All staff to remain vigilant for suspicious activity and report immediately to Duty National Inter-Agency Liaison Officer (NILO) / Tactical Advisor in the Mission Control, or if immediate danger exists, to the police via the 999 system. For confidential reporting use the Anti-Terrorist Hotline 0800 789 321.
  • More information can be found at:
  • All staff are to carry their photographic service identification and must show it when requested.
  • Ensure the security of Trust premises by keeping doors / gates and windows locked while not in use and don’t allow ‘tailgating’ either by vehicle or on foot through doors / gates.
  • Challenge unknown persons on Trust premises.
  • Ensure vehicles are locked when in public places.
  • Uniformed personnel (including support roles) should not travel to and from a place of work in visible uniform. This restriction should also apply to places of work where uniformed personnel walk off site to run errands. All efforts should be made to cover up visible uniform.
  • Ensure ICT equipment is safely stored and logged off or locked when left unattended.
  • Remove Trust/Ambulance Service car window stickers when not on Trust premises.

Should the unlikely eventuality arise where you are involved in a serious situation here is some useful advice.

Firearms Incidents

The ‘stay safe’ principles – SEE, TELL, ACT are designed to keep you as safe as possible:

Stay Safe:

  • Under immediate GUN FIRE – Initially take cover and leave the area as soon as it is safe to do so
  • Nearby GUN FIRE – Leave the area as soon as it safe to do leaving all belongings behind
  • Do not congregate at evacuation points.


Remember there are two types of cover:

Cover from GUN FIRE – First choice cover (This will offer some protection from being hit by a bullet)

  • Substantial brickwork or concrete
  • Engine blocks of motor vehicles
  • Base of large live trees
  • Large mounds of earth/hills.


Cover from VIEW – Alternate choice (This will NOT stop bullets from hitting you but will hide you from sight).

  • Car doors
  • Curtains
  • Partition/stud walls
  • Wooden fences.


If you can’t escape: consider locking yourself in a room or cupboard preferably with another means of escape, barricade the door then stay away from it. Keep quiet and remember to silence mobile phones etc.


The initial responder is the vital link in the communications chain. Where possible and if it safe to do so, gather information to relay back to the police.

Think about the following:

  • Exact location of incident
  • Number and description of the gunmen
  • Are they carrying anything else (e.g. rucksacks)
  • Are they static or moving in any particular direction


Type of firearm – long barrelled or handgun

  • Number of casualties or people in the area.
  • The more information that can be passed on the better but never risk your own safety or that of others to do so.



  • Information needs to be passed on quickly, briefly and accurately to allow early mobilisation of the appropriate resources.
  • If you think you have a firearms incident inform Emergency Operations Centre (EOC) immediately.
  • Ensure accuracy – avoid making assumptions
  • Use all channels of communication available to warn and inform others via EOC.


  • Secure your immediate area.
  • Keep people out of vulnerable public areas (e.g. corridors).
  • Move away from doors.
  • Remain quiet.
  • Avoid quick movements towards armed police officers (you may be mistaken for a gunman).


A short DVD with more information for non-specialist responders entitled ‘Non-specialist Marauding Terrorist Firearms Attack (MTFA) Responder Awareness’ can be found by following this link

CBRN incidents

All frontline and EOC staff will have viewed an ‘Initial Operational Response’ video this can be viewed by following this link.

Terrorism prevention

Channel is part of the Governments Prevent strategy. The process is a multi-agency approach to identify and provide support to individuals who are at risk of being drawn into terrorism. A short Home Office e-learning program can be found at:

Joe Garcia, Director of Operations

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