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Trust committed to increasing speed of improvement

5 October 2017

The Care Quality Commission (CQC) has today published its report following a planned inspection of South East Coast Ambulance Service NHS Foundation Trust (SECAmb) in May 2017.

While the report recognises that progress since the previous inspection in May 2016 has been made in some areas, it concludes this has not been as rapid or as widespread as it might have been, meaning the Trust continues to fall short in the quality and safety of some of its services.

The Trust is proud that the significant improvement in the 111 service has been recognised and that, once again, staff across all services have been rated as ‘good’ for caring. The Trust is committed to increasing the speed of improvement as it continues its recovery and is clear on the areas where it must improve.

Since the inspection in May 2017 the Trust has undertaken significant change, including in the following areas:

• Reconfigured its Emergency Operations Centres (EOCs) and created a new EOC and HQ in Crawley, which provides a better working environment for staff and improves the consistency of the services we provide
• Implemented a new Computer-Aided Dispatch (CAD) system, which provides a safer system for staff that is reliable and enables more efficient dispatching of vehicles
• Completely re-designed and implemented a new approach to how it manages and uses medicines, creating a safer and more robust system

Under the leadership of the Trust’s new Chair and Chief Executive, who both joined the Trust in April of this year, the Trust has been updating its improvement plan to help ensure all the shortcomings identified by the CQC are rectified.

Chief Executive Daren Mochrie said: “While I am disappointed that not enough progress has been made for us to improve our overall rating, I am confident that progress is being made and that this will continue. I believe that the pace of improvement has picked up since the CQC visit in May 2017 but I am very aware, as is our senior team, that there remains a significant amount of work to be done.

 “Our updated Improvement Plan focuses on the areas where we are determined to make major improvements in the months ahead. We are working with our local commissioners to ensure that we are funded appropriately and have the right resources to meet the demand we are facing.
 
“Right across the Trust, staff are working flat out to ensure the necessary improvements continue to be made and I am pleased that staff told inspectors that they feel more positive about the organisation and that we are heading in the right direction.

“There are some positives to build on. In recent months we have successfully delivered a number of key projects, including moving to our new Emergency Operations Centre and HQ at Crawley and introducing a new Computer Aided Dispatch system. The success of projects such as these will ensure we are providing the right foundation for a better service in the future.

Richard Foster, Chair, said: “The Trust Board acknowledges that not enough progress had been made since the last CQC inspection in May 2016. During that time there have been a number of changes at executive and at board-level and the leadership team now in place is committed to delivering the vigorous improvement programme already under way”.

The reports are available to view here: http://www.cqc.org.uk/provider/RYD?referer=widget3

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