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Surrey control room staff set to move to new EOC and computer system

01 September 2017

Emergency Medical AdvisorSouth East Coast Ambulance Service (SECAmb) is looking forward to welcoming Emergency Operations Centre (EOC) staff from Banstead as they join their colleagues at the Trust’s new EOC and HQ in Crawley.

Staff currently based at Banstead will work their first shift at the Trust’s Manor Royal site from the morning of Tuesday 5 September. They will also join their colleagues in Crawley and the Trust’s East EOC in Coxheath, Kent, in operating on the Trust’s new Computer Aided Dispatch (CAD) system which has been in operation since July.

While a small number of departments including Clinical Education and Fleet and Logistics are continuing to operate out of the Trust’s Banstead site the EOC closure completes the Trust’s plans to move from operating three EOCs to two. This brings it in line with the majority of other ambulance trusts around the country who have two EOCs.

The move to the new base was intentionally staggered to allow for EOC staff to be trained on the Trust’s new CAD system. The CAD is the system used to record all data related to 999 and urgent requests of the Trust for ambulance assistance and is primarily used by Emergency Operations Centre (EOC) staff to assess, prioritise and, if necessary, dispatch ambulance crews to 999 calls.

The Trust has been using its old CAD system for more than 10 years. A decision was taken by the Trust Board last year to upgrade to a new system in order to improve reliability, user experience and improve performance and information. A competitive tendering exercise led to Cleric Computer Services being awarded the new contract to implement the new CAD early this year.

‘Cleric’ have been working with ambulance services for more than 30 years ensuring they have developed a deep understanding of user and service needs.

Sue Skelton, Associate Director of Operations said: “We’re looking forward to welcoming EOC staff from Banstead. We hope they enjoy their new modern and bright working environment alongside the benefits of joining their colleagues in operating on the new CAD, which has been very well received by staff already using the system.

“The move to the new control room, HQ and new CAD bring huge benefits to staff and ultimately the patients who we provide a service to.

“We understand that change isn’t always easy and we’d like to thank everyone for their patience, understanding and professionalism as this vital project to move to a new HQ, EOC and new CAD has progressed.”

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