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Trust issued with warning notice by health regulators


18 July 2016

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has been issued with a warning notice by health regulators, The Care Quality Commission (CQC).

SECAmb VehiclesFollowing a CQC full inspection held at the beginning of May, the CQC has called on the Trust to make significant improvements to a number of systems and processes which are not operating effectively as well as adequately managing NHS111 calls in a timely manner.

The Trust now has until September to address the immediate concerns highlighted by the CQC before a full report will be published later in the year.

Efforts to address the issues highlighted by the CQC are already underway with an action plan developed which will be tracked by the Trust’s Executive Team and Board.

Actions include:

  • Improve operational performance including increasing the number of staff deployed to provide patient care
  • Implement a new asset register for clinical equipment
  • Ensure medicines practice are understood and operated appropriately by staff
  • Look to establish a new patient safety and quality director role to bring together all aspects of patient safety, safeguarding  and patient experience to ensure joined patient safety reporting mechanisms and clear identification and communication of learning
  • Increase staff recruitment in NHS 111 with the aim of performing against a new improvement trajectory agreed with service commissioners


Acting Chief Executive of SECAmb, Geraint Davies said: “The Trust is sorry for not providing the service that the communities we serve should expect and deserve.

“Along with the rest of the Trust’s executive team, our priority now is to focus on addressing the issues which the CQC has highlighted.

“We know that there is a lot that the Trust needs to do to improve compliance with a number of systems and processes to ensure the safety of our patients. 

“Following the inspection, we have been working hard to address the issues raised and will continue to do so over the coming months.  My aim is to restore public confidence and faith in our service.”

SECAmb’s Interim Chairman, Sir Peter Dixon said: “There have been some serious failings which we will need to address quickly.

“When the full CQC report is published, we will ensure that the public are provided with an update on the progress made.”

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