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Public asked for views on Trust

22 April 2016

cqcThe public is being asked for its view about services that South East Coast Ambulance Foundation Trust provides.

The request comes as health regulators, the Care Quality Care Commission (CQC), is about to undertake a planned review of the Trust’s services between Tuesday, 3 May, and Friday, 6 May.

A group of about 45 inspectors will be visiting the Trust across its Kent, Surrey and Sussex region to inspect the care provided and the way in which the Trust is managed.

During the inspection they with gather information in a number of ways including:

  • Speaking with people who use services
  • Holding focus groups with groups of staff
  • Holding drop in sessions for staff and for people who use services
  • Working with the Patients Association to carry out an analysis of the complaints handling process
  • Interview individual directors as well as staff of all levels
  • Check that the right systems and processes are in place

The CQC will then analyse the information it gathers to make judgements as to whether the Trust is safe, effective, caring, responsible to people’s needs and well-led.

People are invited to share their experience of the care SECAmb provides at any time online at http://www.cqc.org.uk/public/sharing-your-experience/ or by telephoning 03000 616161.

Further information is available at http://www.cqc.org.uk/.

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